Terms and Conditions

Navigation and public searching of this website are subject to the Terms and Conditions below:

Guarantees, Responsibilities and Damages

We do not guarantee that the contents, instruments and materials contained, utilized and offered in this website are exactly up-to-date or complete and do not accept responsibility for damages caused by eventual errors of content or shortcomings of equipment.

We do not accept express or implied responsibility for the improper use of the information, instruments or materials made available and/or of the equipment used for this website, for whatever purpose made by any user, who has entire responsibility for eventual harm done to their own rights or of third parties, whether or not caused by this improper use.

Under no circumstances, will the Rede D’Or São Luiz S.A. (the “Company”), its directors, executive officers, employees or any of its affiliates be held responsible for any direct or indirect, special, incidental or consequential losses or expenses arising out of the connection with this website or use on its part or incapacity of use by anyone, or with regard to any shortcoming in performance, error, omission, interruption, defect or delay in operation or transmission, computer virus or breakdown of line or of the system, even if the Company or its representatives have been advised of the possibility of such damages, losses or expenses.

The adequate provisioning of all the resources of the Internet, without exception, is the entire responsibility of the user of this website.

We do not accept responsibility for the contents of other websites (a) whose addresses are available on the pages of this website or (b) the address of whose website is available to them. We do not guarantee the compensation of any damage caused by the websites mentioned in this item.

With regard to the exchange of messages between the user and the Company through the Internet, please consult the Company’s Privacy Policy.

Before making any investment decision, the potential investors must carefully review, in light of their own financial situation and investment goals, all information available in this website and in the other disclosure materials of the Company, and, in particular, review the Risk Factors and the other information in the Company’s Formulário de Referência.

Confidential Nature of the User’s Information

We reserve the right to improve the functioning of this website because of the analysis and consolidating of the information and suggestions collected and of the opportunities of these for all of the users of the website. For further advice on the use of information collected at this website, please consult its Privacy Policy.

Author’s Copyrights and Intellectual Property

Unless there is any regulation to the contrary, all the contents of the pages of this website, such as information, materials, tools, paging, graphs and drawings belong to us or to third parties, who have legally assigned their rights of usage.

Comments About Non-GAAP Measures

EBITDA, EBITDA Margin, Adjusted EBITDA, Adjusted OCF, EBITDA Conversion, ROIC, Adjusted ROIC, ROAE, Gross Debt and Net Debt are not calculated in accordance with Brazilian GAAP or IFRS, and the use of these terms by the Company may vary from the use of similarly-titled measures by other companies due to potential inconsistences in the method of calculation and differences due to items subject to interpretation. Even though the non-GAAP measures are used by management to assess the Company’s financial position, financial results and liquidity, they have important limitations as analytical tools, and should not be considered in isolation or as substitutes for analysis of the Company’s financial position or results of operations as reported under IFRS or GAAP.

The Company’s management believes that the presentation of certain non-GAAP measures provides additional useful information to investors regarding the Company’s performance and trends related to the Company’s results of operations and, when non-GAAP financial information is viewed with GAAP financial information, investors are provided with a more meaningful understanding of the Company’s ongoing operating performance and financial results.

For information about financial, operational and other types of data about the Company, we recommend you to consult the Company’s Formulário de Referência, and, in particular, our Risk Factors.

Applicable Law and Jurisdiction

The Terms and Conditions of use are governed by Brazilian legislation. Any questions arising from these Terms and Conditions of Use must be submitted to the courts of the City of São Paulo, State of São Paulo, with the express waiver of any other, as privileged as it may be.

Note: Having accessed this website and some of its pages, the user will have automatically accepted all the Terms and Conditions here laid down. Therefore, please cease the navigation and public searching of the pages of this website in the event of your not agreeing with all of the above Terms and Conditions.