A reference in health services, Rede D’Or São Luiz always acts to minimize impacts and build a positive and transparent relationship with employees and the society, in order to learn and contribute to a better Brazil.
The group consists of more than 50,000 direct employees and more than 90,000 partner physicians.
OMBUDSMAN AND SATISFACTION SURVEY
Through the Ombudsman’s channel we listen to patients in all units, no matter how complex and critical the demands.
Since 2012, we have improved the process of measuring the quality of the services provided and developed an innovative research system in the Brazilian hospital market.
It is the Continuous Patient Satisfaction Survey, which allows the capturing of the needs and expectations of customers in relation to the services provided.
HEALTH AND SAFETY
In our segment, health and safety care should be doubled. Together with the Internal Commission for the Prevention of Occupational Accidents (CIPA), we promote campaigns for the dissemination of safety and quality of life practices, training, equipment and procedure adequacies, occupational health medical control programs, environmental risk prevention and health promotion.
And once a year CIPA promotes the Internal Week for the Prevention of Occupational Accidents (SIPAT).
TRAINING AND DEVELOPMENT
We work with three training programs for young talents: internship, trainee and apprentices, all with the objective of promoting the inclusion of these professionals in the labor market.
Since starting their work on the company, the employee is welcomed through the integration program. Performance evaluations are carried out, oriented to the development of every worker’s career, and frequent training and lectures are constantly offered.
The hospital structure, which offers complex services 24 hours a day, comprises activities with potential to generate environmental impacts in several aspects. The consumption of water and energy and the generation of liquid effluents and solid waste are among the main ones.
We periodically monitor our indicators to detect deviations from targets and guide corrective and preventive measures. The actions are based on the analysis and technological development of the facilities and on the promotion of the education of employees and customers.
We deepen actions that involve reducing the consumption of water, electricity and fuel gas, and minimize waste production by stimulating recycling.
Our Environmental Policy, endorsed by the company’s top management, documents the main guidelines that summarize the commitment to environmental issues, according to the principles of sustainable development:
- Ensure full compliance with the laws and environmental requirements inherent to our activities.
- Promote continuous improvement in environmental management processes in all our units through periodic evaluations of performance results, objectives and environmental goals.
- Adopt management practices and innovative technologies focused in the efficient use of natural resources and other resources necessary for the services provided by us, in order to minimize the environmental impacts of our activities.
- Develop environmental projects and initiatives according to the specificities of the regions where we operate.
- Identify the most relevant environmental risks and establish appropriate treatment with monitoring and control.
- Seek opportunities to contribute to the global goals adherent to our business, seeking partnerships, solutions and technologies for the challenges of sustainable development.
In order to evaluate our environmental performance, we are committed to conduct periodic environmental audits, observing environmental legislation, regulations and internal procedures, in addition to compliance with environmental plans, goals and objectives.
Rede D’Or São Luiz publishes annually its Sustainability Report prepared based on the guidelines of the Global Reporting Initiative (GRI), a global standard for this type of publication.
The document presents, in a consolidated way, the main events and results of the year with regard to economic, social and environmental aspects, from January 1 to December 31.
For Rede D’Or São Luiz, sustainable development is achieved when its business generates value for its shareholders and other stakeholders, supporting social strengthening, the maintenance and improvement of the health and safety of its workers and neighboring communities, environmental responsibility and socioeconomic development of the regions where it operates, through conscious and responsible management, voluntary business actions and intersectoral partnerships.
We have the principle of prioritizing risk and impact management, pursuing zero damage to employees and communities, respecting current legislation and taking into account opinions and suggestions of third parties and/or stakeholders in the decision-making, going beyond the reduction and neutralization of the negative impacts made by our activity.
Rede D’Or São Luiz is committed to continuously developing the skills of its human capital in social and environmental issues and involving its stakeholders in building a scenario appropriate to its challenges as an institution that advocates for health and life.
In all locations where we operate, our commitment is to increase the offer of beds and improve the facilities and health service structure. Most of the investments are aimed at improving the quality of care.